FAQ – Frequently Asked Questions

1. How long does shipping take?

All mugs are custom-made in the USA.
Production time: 2–4 business days
Delivery time (USA): 3–7 business days
You’ll receive a tracking number as soon as your mug ships.

2. Do you ship internationally?

At the moment, we ship only within the United States.

3. Can I make changes to my order?

If your order has not gone into production yet, we can still help you.
Please contact us within 12 hours after placing the order.

4. What if my mug arrives broken or damaged?

No worries — your satisfaction means everything to us.
If the mug arrives broken, chipped, damaged, or with a printing error, we will replace it free of charge.
Just send us a photo and your order ID.

5. Do you accept returns or refunds?

Because each mug is custom-made, we cannot accept returns due to customer mistakes (wrong photo, wrong text, etc.).
However, we will replace any defective or incorrect product for free.

6. How do I track my order?

Once your order ships, you'll receive an email with a tracking link.
You can also track your order on our Track Order page.

7. What size are the mugs?

We use high-quality ceramic mugs with 11oz capacity, printed with premium inks for sharp and vibrant colors.

8. How can I contact customer support?

Email us anytime at:
📧 support@petportraitmugs.com
We usually reply within 24 hours.